30-DAY MONEY BACK GUARANTEE!
Top Secret upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in any condition within 30 days of receipt and we will gladly provide a refund, replacement or an exchange. All customer orders can be returned for a full refund within 30 days of receipt.
To return or exchange an item, please follow these instructions: You will need to obtain a Return Authorization ID before sending your returned item back to TopSecret. Please contact us by email to receive the return instructions.
Please email firstname.lastname@example.org your order number and your request for a refund, replacement or exchange. We will then email you a Return Authorization ID and shipping instructions.
A Package without a Return Authorization ID number will not be accepted for return or exchange.
If you prefer to exchange your item for another Top Secret product, please contact us. The exchange request made within 30 days of receipt of the item from Top Secret. After emailing with a Top Secret representative, you can place a new order on the website and send back the original order. You will be credited back a full refund as soon as the original item is received at Top Secret. Please note there will be no restocking fees.
HOW LONG DOES IT TAKE TO RECEIVE A CREDIT FOR A RETURNED ITEM?
After we receive the returned item, it takes between 1 and 5 days to complete the return process. A refund or customer credit (for exchanges) will be issued within 1 to 5 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.
The item MUST be received at Top Secret WITHIN THIRTY(30) DAYS from the date of receipt of the order from Top Secret. Any items received after (thirty) 30 days from the shipment date will not be accepted for return or exchange.
Top Secret will refund the full cost of the returned item. If an order shipped is defective, Top Secret will also reimburse you for the shipping charges that apply to send the order back to us.